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Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity can be attributed to them)

Cancellation policy

Right of withdrawal
You have the right to cancel this contract within 14 days without giving reasons.
The revocation period is 14 days from the day of revocation,

- at which you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery;

- at which you or a third party designated by you, other than the carrier, have taken possession of the last goods, provided that you have ordered several goods under a single order and they are delivered separately;

- on which you or a third party designated by you, other than the carrier, have taken possession of the last partial consignment or the last item, if you have ordered goods which are delivered in several partial consignments or items;

In order to exercise your right of revocation, you must notify us (Senect GmbH & Co. KG, An 44 Nr. 11, 76829 Landau, phone no.: 063419595210, fax no.: 063419595219, e-mail address: sales@senect.de) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) about your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than 14 days from the date we receive notification of your revocation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse a refund for goods that can be sent by parcel post until we have received these goods back or until you have provided proof that you have returned these goods, whichever is earlier.

We will collect the goods that cannot be sent by parcel post.

You must return or hand over the goods that can be sent by parcel post to us immediately and in any case within 14 days at the latest from the day on which you inform us of the cancellation of this contract. This period shall be deemed to have been observed if you send the goods that can be sent by parcel post before the expiry of the 14-day period.

You shall bear the direct costs of returning goods that can be sent by parcel post as well as the direct costs of returning goods that cannot be sent by parcel post. The costs for goods that cannot be sent by parcel post are estimated at a maximum of approximately 79 EUR.

You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the nature, properties and functioning of the goods.

Grounds for exclusion or extinction

The right of withdrawal does not apply to contracts

- for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- the supply of goods which are liable to deteriorate rapidly or whose expiry date would be quickly exceeded;
- the supply of alcoholic beverages whose price was agreed at the time of conclusion of the contract but which can be supplied no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back).

- To Senect GmbH & Co. KG, An 44 No. 11, 76829 Landau, Germany, fax number: 063419595219, e-mail address: sales@senect.de :

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
  the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of communication on paper)
- Date

(*) Delete as applicable.

Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.)

Withdrawal policy

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day

- on which you or a third party named by you, who is not the carrier, took possession of the goods, provided you ordered one or more goods as part of a single order and these are delivered together;

- on which you or a third party named by you, who is not the carrier, took possession of the last goods, provided you ordered several goods as part of a single order and these are delivered separately;

- on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last item, provided you ordered goods that are delivered in several partial shipments or items;

To exercise your right of withdrawal, you must inform us (Senect GmbH & Co. KG, An 44 Nr. 11, 76829 Landau, phone: 063419595210, fax: 063419595219, e-mail: sales@senect.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than within 14 days from the day on which we received notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement for goods that can be sent by parcel until we have received those goods back or until you have provided proof that you have returned those goods, whichever is earlier.

We will collect goods that cannot be sent by parcel.

You must send back or hand over goods that can be sent by parcel without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods that can be sent by parcel before the 14-day period has expired.

You bear the direct costs of returning goods that can be sent by parcel as well as the direct costs of returning goods that cannot be sent by parcel. The costs for goods that cannot be sent by parcel are estimated at a maximum of approximately EUR 79.

You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods which is not necessary for checking their condition, properties and functioning.

Exclusion and early expiry grounds

The right of withdrawal does not apply to contracts

- for the supply of goods that are not prefabricated and for whose production an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that are liable to deteriorate rapidly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages whose price was agreed upon at the time of contract conclusion, but which can only be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on market fluctuations beyond the trader's control;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires early for contracts

- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery;
- for the supply of goods if, after delivery, these have been inseparably mixed with other goods due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.


Model withdrawal form

(If you wish to withdraw from the contract, please fill out this form and return it.)

- To Senect GmbH & Co. KG, An 44 Nr. 11, 76829 Landau, fax number: 063419595219, e-mail address: sales@senect.de :

- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) /
  the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if notified on paper)
- Date

(*) Delete as appropriate.