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Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity can be attributed to them)

Cancellation policy

Right of withdrawal
You have the right to cancel this contract within 14 days without giving reasons.
The revocation period is 14 days from the day of revocation,

- at which you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery;

- at which you or a third party designated by you, other than the carrier, have taken possession of the last goods, provided that you have ordered several goods under a single order and they are delivered separately;

- on which you or a third party designated by you, other than the carrier, have taken possession of the last partial consignment or the last item, if you have ordered goods which are delivered in several partial consignments or items;

In order to exercise your right of revocation, you must notify us (Senect GmbH & Co. KG, An 44 Nr. 11, 76829 Landau, phone no.: 063419595210, fax no.: 063419595219, e-mail address: sales@senect.de) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) about your decision to revoke this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than 14 days from the date we receive notification of your revocation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse a refund for goods that can be sent by parcel post until we have received these goods back or until you have provided proof that you have returned these goods, whichever is earlier.

We will collect the goods that cannot be sent by parcel post.

You must return or hand over the goods that can be sent by parcel post to us immediately and in any case within 14 days at the latest from the day on which you inform us of the cancellation of this contract. This period shall be deemed to have been observed if you send the goods that can be sent by parcel post before the expiry of the 14-day period.

You shall bear the direct costs of returning goods that can be sent by parcel post as well as the direct costs of returning goods that cannot be sent by parcel post. The costs for goods that cannot be sent by parcel post are estimated at a maximum of approximately 79 EUR.

You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the nature, properties and functioning of the goods.

Grounds for exclusion or extinction

The right of withdrawal does not apply to contracts

- for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- the supply of goods which are liable to deteriorate rapidly or whose expiry date would be quickly exceeded;
- the supply of alcoholic beverages whose price was agreed at the time of conclusion of the contract but which can be supplied no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back).

- To Senect GmbH & Co. KG, An 44 No. 11, 76829 Landau, Germany, fax number: 063419595219, e-mail address: sales@senect.de :

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
  the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of communication on paper)
- Date

(*) Delete as applicable.

Right of withdrawal for the sale of goods

Revocation right for consumers
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

Revocation right
You have the right to revoke this contract within 14 days without specifying any reasons.
The revocation period is 14 days with effect from the day, 

-  on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;

-  on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;

To exercise your right of withdrawal, you must inform us (Senect GmbH & Co. KG, An 44 Nr. 11, 76829 Landau, Telephone number: 063419595210, E-Mail address: Sales@senect.de) by means of a clear declaration (e.g. a letter sent by post, or an e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

You can also exercise your right of withdrawal online by clicking on the corresponding button ("withdraw from contract here" or similar designation) on our website (produkte.senect.de/). If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by email) with information about the content of the cancellation declaration and the date and time of its receipt.

You can also electronically fill up and send the specimen revocation form or another clear declaration on our website (produkte.senect.de/). If you use this option, we will immediately send you a confirmation (e.g. via email) about the receipt of such a cancellation.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

We can refuse the repayment for products that can be shipped via parcels, until these products are returned to us or until you have furnished proof that you have sent these products back to us, depending on whichever is earlier.

We collect the products that cannot be shipped via parcels.

You must return or transfer the products which can be shipped via parcels to usimmediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products  which can be shipped via parcels before the expiry of the 14-day deadline.

You bear the direct costs for returning the products that can be shipped via parcels as well as the direct costs for returning the products that cannot be shipped via parcels. The costs for products that cannot be shipped via parcels are estimated at approximately maximum euros.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

Criteria for exclusion or expiry

The revocation right is not available for contracts
  • for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
  • for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
  • for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
  • for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The revocation right expires prematurely in case of contracts
  • for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
  • for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
  • for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.


Specimen - revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

- To Senect GmbH & Co. KG, An 44 Nr. 11, 76829 Landau, Email address: Sales@senect.de :

- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following  products (*)/
  the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date

(*) Cross out the incorrect option.